Warranty Returns (Goods)

Major Failure

Replacement or Refund
In the unlikely event the goods you purchased from us experience major failure then we will provide a replacement or full refund of your purchase price plus compensate you for any other reasonably foreseeable loss or damage.

1. When accompanied by Proof of Purchase (BJM Receipt)
2. Within a reasonable amount of time

Poor Quality or Minor Failure
Repaired or Replacement
In the unlikely event the goods you purchased from us experience minor failure or don’t live up to reasonable quality levels then we will repair the goods or provide a replacement.

1. When accompanied by Proof of Purchase (BJM Receipt)

Extra Warranties against Defects or Express Warranties
Repaired, Replacement or Refund
In the unlikely event the goods you purchased from us don’t live up to the Manufacturers promise then we will repair the goods, provide a replacement or refund your purchase price.

1. When accompanied by a Proof of Purchase (BJM Receipt)
2. Excludes 2nd hand goods

Workshop Guarantee (Services) Excludes “On the Spot” service
Make Right
In the unlikely event your Booked Workshop Service does not live up to our Pre Service Assessment promise, we will fulfil that promise at no cost to you. (Excludes parts)

1. When accompanied by Proof of Purchase (BJM Receipt)

7 Day Right of Return (Goods) Excludes Customer orders and Clearance Lines
Exchange or Store Credit
If you decide that the product does not quite suit your requirements (e.g. size, incompatibility), you can return it within 7 days from the purchase date under the following conditions.

1. Product hasn’t been used, is not damaged and is in it’s original packaging
2. When accompanied by Proof of Purchase (BJM Receipt)

Fair and Reasonable (Goods and Services)
Still not quite satisfied??
Hey, we, the staff and management at Brompton Junction Melbourne are consumers as well, and we know what is “Fair and Reasonable”. So if you are at any stage not satisfied with the outcome of your transaction with Brompton Junction Melbourne, please request to talk with the Manager, as we know the importance of happy customers.